FAQ'S

*FAQs*

*Returns*

  • *Can I return or exchange my order?* At this time, we do not offer refunds, returns, or exchanges. All sales are final.

*Shipping*

  •   *What is the processing time for orders?* Orders typically take 1-4 business days to process before shipment.
  •  *How are orders shipped?* We ship all orders via USPS First Class or Priority Mail.
  •   *How long does shipping take?* Shipping typically takes 5-7 business days, depending on your location.
  •   *When do you ship orders?* Orders are shipped Monday through Thursday.
  •   *Do you charge shipping fees and taxes?* Yes, shipping fees and taxes will be added during checkout.
  •  *How do I track my order?* Tracking numbers will be emailed to the address provided at purchase. Please ensure your mailing address is correct to avoid issues with delivery.
  • *What if my package is returned due to an incorrect address?* If your package is returned due to an incorrect address, you will be responsible for paying shipping fees again.

*Weather Concerns*

  •   *What should I do if my whipped butters or scrubs melt during hot weather?* During hot months, whipped butters or scrubs may melt. The product remains usable and can be whipped back to its original consistency once it solidifies. Avoid leaving products in hot mailboxes or outside to prevent melting.

*Lost or Stolen Packages*

  • *What happens if my package is lost or stolen?* Once the order is sent to USPS, Virgo Bae Beauty is not responsible for lost or stolen packages. Please monitor tracking information closely. If your package shows as delivered but you have not received it, contact your local USPS office.

*Product Disclaimer*

  • *Are there any precautions I should take when using your products?* Our products are for external use only. Keep them out of reach of children and avoid contact with eyes. We recommend consulting a doctor before using natural skincare products if you are under medical care, pregnant, or have health concerns. Skincare products may cause allergic reactions; please know your allergies and consult a healthcare professional if needed. Virgo Bae Beauty LLC cannot be held liable for allergic reactions; use our products at your own risk. If you are pregnant or nursing, please consult your physician or midwife before using products containing essential oils. The information provided is for informational purposes only and is not intended to diagnose, prescribe, or treat any diseases.